Helpful things to know before working with me

On Fees

I have done my best to make my fees accessible while still running a business and honouring my skills. If you have financial concerns but still wish to engage me for treatment, please reach out anyway so we can chat.

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When booking, you will be asked to include a card on file for payment. This is stored securely on the clinical platform Halaxy. You will not be charge until your appointment.

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The Australian Psychological Society (APS) recommends a fee of $318 for a 45-60 minutes session - I don't charge this. 

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On Rebates

If you have a mental health care plan (MHCP) from your GP, you will receive a rebate of $98.95. I require your GP referral and MHCP to be uploaded at the time of booking your appointment, or to be emailed to hello@naomimidgley.com

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If you have private health insurance your rebate will depend on your level of cover. Please note that I do not have the ability to process health insurance claims via telehealth and you will need to submit your receipt to your insurer to claim your rebate. 

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On Cancelling or Missing Appointments

I appreciate things happen - kids, illness, forgetfulness. I try to be as flexible as possible, but please read the cancellation policy carefully as it will apply. 

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In order to avoid paying these fees, please provide us with as much notice as possible (notice period excludes weekends and public holidays). 

1. Cancellations made with less than 24 hours notice - Full session fee applies. 

2. Missed/No Show to appointments - Full session fee applies. 

Cancellation fees are charged as this time has been set aside for you and may not be able to be filled at short notice. Please not cancellation fees are only billed if an appointment is unable to be filled with another client appointment. 

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A late cancellation or missed appointment is often more than just lost income for the hour, it is also:

• A loss to you as your therapy is delayed

• A loss to another client who has been waiting to see the clinician, sometimes urgently

• A loss to the clinician who has spent time preparing for your session. 

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If you have any questions before booking, please send them to hello@naomimidgley.com